Customer Service Skills

The Shift! 

YOU are the voice of the company. Create an experience completely aligned with your company’s Vision, Mission and Values. Respect and Trust will become second nature for the client and you!

Our Online Customer Service Course will help create the company known for its customer service skills. Retain customers and get new customers with a DYNAMIC Customer Experience.



Customer Service Skills...

Sounds like one of those mundane topics that everyone should know how to handle – right?!  WRONG!  

  • WHO is in the frontline of each and every issue that could make or break a client/customer relationship with your company?
  • WHO is supposed to act on your behalf to represent the company’s strong Mission, Vision and Values
  • WHO – are YOU to be the one that knows the right words to say at the right time to keep that customer coming back time and time again?

Without proper training of the Who’s, the What’s, the How’s and the WHY’s of customer service you have a team that is just using what they have learned in the past and applying it now and the future.  

With a clear path of training, you will be able to easily measure the success of yourself and your teams.  

You are only as strong as what you know AND You Don’t Know What You Don’t Know!

So let’s do this now and hone current skills and build a strong base for the future of yourself, your team and your company.   

In this Dynamic eLearning Program, your teams’ skills will evolve quickly and simply.  You can easily take this program and virtually hold team or company meetings on each aspect of the online course.  You can even download a piece at a time and teach others in small chunks of time.  

Keep in mind – if you need help coaching your teams – We’re here for you.  We provide individual as well as team coaching to increase results quickly and easily for all.   


Customer Service Skills

The Shift!


Check out this intro to our course..

 

Customer Service Skills Curriculum


  Getting Started
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  Business Friendly - Part I
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  Professionalism, Respect & Handling Difficult People - Part II
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  Culture Engagement - Part III
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Customer Service Skills

$199

Customer Service Skills - The Shift!

Create Raving Fans Now!

Are you ready to go beyond every day Customer Service Skills? Do it now! You will find exceptional tools to build into you and your clients every day experiences. Take these tools and incorporate them into your company's Vision, Mission and Values. You too will have customers coming back for more! ...and employees proud to be part of a great plan for the future!

Customer Service Skills - Holly Katko

Holly Katko



Holly Katko, CEO of U-Connect, Inc., has an extensive background in training - delivering her programs for more than twenty years to corporations, franchises, and individuals.

U-Connect specializes in Sales, Leadership, Customer Service, Strategic Planning, and Facilitation programs. Holly has developed more than 20 workshops for owners, management, teams and individuals.

Clients have experienced an increase in sales by 25%, company-wide consistency in customer service/culture, and pure focused leadership with a plan for long and short-term success.

Holly is also a Ken Blanchard Channel Partner certified to deliver SSII and Management Essential workshops.

Please visit uconnectsolutions.com to learn more about our training and consulting programs.