Customer Service Skills
The Shift!
YOU are the voice of the company. Create an experience completely aligned with your company’s Vision, Mission and Values. Respect and Trust will become second nature for the client and you!
Our Online Customer Service Course will help create the company known for its customer service skills. Retain customers and get new customers with a DYNAMIC Customer Experience.
Customer Service Skills...
Sounds like one of those mundane topics that everyone should know how to handle – right?! WRONG!
- WHO is in the frontline of each and every issue that could make or break a client/customer relationship with your company?
- WHO is supposed to act on your behalf to represent the company’s strong Mission, Vision and Values
- WHO – are YOU to be the one that knows the right words to say at the right time to keep that customer coming back time and time again?
Without proper training of the Who’s, the What’s, the How’s and the WHY’s of customer service you have a team that is just using what they have learned in the past and applying it now and the future.
With a clear path of training, you will be able to easily measure the success of yourself and your teams.
You are only as strong as what you know AND You Don’t Know What You Don’t Know!
So let’s do this now and hone current skills and build a strong base for the future of yourself, your team and your company.
In this Dynamic eLearning Program, your teams’ skills will evolve quickly and simply. You can easily take this program and virtually hold team or company meetings on each aspect of the online course. You can even download a piece at a time and teach others in small chunks of time.
Keep in mind – if you need help coaching your teams – We’re here for you. We provide individual as well as team coaching to increase results quickly and easily for all.
Customer Service Skills
The Shift!
Check out this intro to our course..
Customer Service Skills Curriculum
- How to Minimize Client Effort (0:36)
- Easy to Do Business With (3:15)
- Easy to Do Business With Workbook (2:59)
- Time to Hone the Skill! (5:03)
- Customer Bullying and The Ripple Effect (4:52)
- Authoritarian Vs. Inclusive Decision Making (1:55)
- Understanding their Why (3:29)
- Integrating Vision, Mission and Values into Service (3:47)
- Check for Understanding
- How to Handle Difficult Customers - Prelude (0:56)
- Your Top Ten Customer Issues (5:04)
- Decision Trees (3:26)
- Be Empowered! (1:25)
- How We Effectively Communicate (3:29)
- The Sweet Spot! (3:29)
- Fear of Reprisal!...Or Customer Bullying! (3:12)
- What are YOUR Triggers? (1:04)
- The Tongue is the Strongest Muscle in the Body! (1:30)
- Commonly used Words & Phrases Change Now! (1:05)
- Common Customer Service Issues-Eliminate Now! (5:39)
- Check for Understanding
Holly Katko
Holly Katko, CEO of U-Connect, Inc., has an extensive background in training - delivering her programs for more than twenty years to corporations, franchises, and individuals.
U-Connect specializes in Sales, Leadership, Customer Service, Strategic Planning, and Facilitation programs. Holly has developed more than 20 workshops for owners, management, teams and individuals.
Clients have experienced an increase in sales by 25%, company-wide consistency in customer service/culture, and pure focused leadership with a plan for long and short-term success.
Holly is also a Ken Blanchard Channel Partner certified to deliver SSII and Management Essential workshops.
Please visit uconnectsolutions.com to learn more about our training and consulting programs.
U-Connect eLearning Solutions
U-Connect eLearning Solutions will give you the foundation and expertise in three critical areas of business success with our online business courses.
Sales Training – How to Sell. (available now) This Online Sales Training will give you insights and actionable steps to improve sales andget to what REALLY matters – YOU and Your Client.
Customer Service Skills. The Shift! (available now) Our Online Customer Service Course will help create the company known for its customer service skills. Retain customers and get new customers with a DYNAMIC Customer Experience.
Principles of Leadership. (available soon) This Online Management Course will supply the Leadership Skills to lead your team. In Principles of Leadership, you will learn how to lead and how YOU lead.
U-Connect eLearning Solutions is taking the lead in online business courses. Tell us how we can help you and your organization.